USSA Programs
Back to Job opportunities  

Temporary Membership Service Representative

 

DEPARTMENT
The USSA Member Service division oversees the development and implementation of membership operations and customer service programs for USSA members and clubs. The division works under the President and Chief Executive Officer.

POSITION SUMMARY
Responsible for assisting in operations management of USSA’s member service department in customer service, data processing, inquiry management and basic membership information and benefit fulfillment.

ATTRIBUTES
• Customer service and data entry experience with strong attention to detail
• Possesses strong organizational skills
• Able to work toward goals and deadlines
• Experience with databases, Microsoft Office Suite and aptitude for learning new software programs
• Strong verbal and written communication skills for use in customer communications
• Strong work ethic and desire to be a part of a team
• Experience with social media
• Enjoys operational work in an office environment

Specific Responsibilities:

Customer Service and Data Entry - Responsible for accurate and timely data entry as assigned. Manage incoming and outgoing calls and emails as assigned. Provide online chat support as needed. Open and sort mail. Prepare incoming registrations for processing as needed. Manage problem files for completion.

Membership Information Development - Assist in development of appropriate membership information and registration materials.

Background Screening – Assist in background screening operations including phone and email follow up with coaches, officials and clubs.

Fast Start Coaching Course  - Assist in Fast Start Coaching Course operations including phone and email follow up with coaches and clubs.

Fulfillment Coordination – Assist in the operations of programs to fulfill membership program inclusions.

Report Management – Assist in coordinating fulfillment of reporting needs to staff, division offices and key volunteers.
     
Resource Manual Management – Assist in maintaining department resource manuals as assigned.

Task Scheduling – Assist in maintaining long-term and short-term project or task scheduling for all projects related to department.

Background Required
The position requires a person who is a proven self-starter and can manage multiple projects start to finish. Experience in computer data processing management, and task scheduling, and managing projects.  Specific experience in working in a customer service environment is essential. General office skills including Microsoft Office, Internet familiarity and strong computer skills required.

Reporting Structure
The position reports directly to the Member Service Manager. The position requires regular interfacing with Athletics including Competition Services, Coaches Education, as well as Events and MIS.

Evaluation
Performance will be evaluated on initiative shown in maintaining an efficient data processing system for membership resulting in timely and accurate processing of membership materials. Employee will also be evaluated on overall customer service performance of department and staff. Additionally, evaluated against department goals.

Schedule & Term
The position is a seasonal position with the basic USSA workweek of 8 a.m. to 5 p.m. Monday through Friday.  Hours and length of employment to be determined by MS Director.

Salary & Benefits
The position is paid on an hourly basis, with starting pay based on experience.

Future
Persons successful in the position may have the opportunity to seek other positions within the department and other areas of U.S.S.A.



 

Additional Info

EMPLOYMENT IS CONTINGENT ON SUCESSFUL COMPLETION OF USSA'S BACKGROUND SCREENING. COMPLIANCE WITH SCREENING REQUIREMENTS MUST BE MAINTAINED. SCREENING CRITERIA AVAILABLE BY CLICKING HERE.

COMPLETION OF THE USSA EMPLOYEE CONFIDENTIALITY AGREEMENT

HIRING AND CONTINUED EMPLOYMENT ARE AT THE WILL OF USSA. USSA OR EMPLOYEE MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE.

Please submit resume to humanresources@ussa.org no later than:
Open until filled.