ATTRIBUTES

• Customer service and data entry experience with strong attention to detail
• Possesses strong organizational skills
• Able to work toward goals and deadlines
• Experience with databases, Microsoft Office Suite and aptitude for learning new software programs
• Strong verbal and written communication skills for use in customer communications
• Strong work ethic and desire to be a part of a team
• Enjoys operational work in an office environment

POSITION SUMMARY

The USSA Member Service division oversees the development and implementation of membership operations and customer service programs for USSA members and clubs. The division works under the President and Chief Executive Officer.

POSITION

Responsible for assisting in operations management of USSA’s member service department in customer service, data processing, inquiry management and basic membership information and benefit fulfillment.

Specific Responsibilities:

Customer Service and Data Entry - Responsible for accurate and timely data entry as assigned. Managing incoming and outgoing calls and emails as assigned. Provide online chat support as needed.

Background Screening Management

Assist  in background screening follow-up to help ensure compliance by coaches and officials needing screening.

Fast Start Coaching Course Management

Assist in Fast Start Coaching Course follow-up to help ensure compliance by coaches required to complete the course..

Membership Information Development - Assist in development of appropriate membership information and registration materials.

Fulfillment Coordination – Assist in the operations of programs to fulfill membership program inclusions.

Report Management – Assist in coordinating fulfillment of reporting needs to staff, division offices and key volunteers.

Resource Manual Management – Assist in maintaining department resource manuals as assigned.

Reporting Structure

The position reports directly to the Member Service Manager. The position requires regular interfacing with Athletics including Competition Services, Coaches Education, as well as Events and MIS.

Evaluation

Performance will be evaluated on initiative shown in maintaining an efficient data processing system for membership resulting in timely and accurate processing of membership materials. Employee will also be evaluated on overall customer service performance of department and staff. Additionally, evaluated against department goals.

Background Required

The position requires a person who is a proven self-starter and can manage multiple projects start to finish. Experience in computer data processing management, and task scheduling, and managing projects.  Specific experience in working in a customer service environment is essential. General office skills including word processing, Internet familiarity and strong computer skills required.

Schedule & Term

The position is a seasonal position with the basic USSA workweek of 8 a.m. to 5 p.m. Monday through Friday.  Hours and length of employment to be determined by MS Director and Manager.

Salary & Benefits

The position is paid on an hourly basis, with starting pay based on experience.

Future

Persons successful in the position may have the opportunity to seek positions in other areas of U.S.S.A.