Evaluating Organizational Performance Organizational Performance

For more guidance on organizational assessment practices see:

“Diagnosing Organizations: Methods, Models and Processes” Third Edition by Michael I.

Harrison ISBN 978-0-7619-2572-9

“Measuring Program Outcomes: A Practical Approach” United Way can be purchased at //www.uwwproducts.com/ProductDetails.asp?ProductCode=0989

Key Measurements

• Is our mission and vision being fulfilled?

• Are we a good club and content, or are we a club striving to be great?

• Is our board active and engaged?

• Are our board and leadership encouraging and implementing a culture of assessment and evaluation?

• Are regular performance reviews conducted for, 1. the organization, 2. the board,

  3. individual board members, 4. officers, and 5. executive staff leadership.

• Are the club’s business practices and financial performance improving?

• Are our resources, reserve funds and sustainability increasing?

• Are we able to offer more financial aid?

• Are both our earned revenues and development/fundraising revenues increasing?

• Is the culture or our club improving in measurable ways?

• Do we award and recognize all the performance aspects that are reflective of our mission, vision and club community?

• Is our staff growing and/or adequate in meeting our mission and vision?

• Is our staff becoming more professional with increased years of experience, higher levels of certification, advanced degrees or other professional development?

• Are we able to better support and retain high-quality staff?

• Do we have an ever-increasing number of judges, officials and volunteers supporting our club?

For assistance contact: education@ussa.org